Frequently Asked Questions
GENERAL
What is the Rewards Platform?
CASHBACK REWARDS
How do I earn cashback rewards?
Is there any limit to the cashback rewards I can earn?
Do my cashback rewards expire?
How long does it take for cashback rewards from retail offers to be added to my rewards wallet?
How do I view my Rewards Balance?
What does each of the cashback rewards statuses mean?
Why do I have to wait so long for my cashback rewards to move from Pending Balance to Total Balance?
What can I do to make sure I receive cashback rewards for my eligible purchase?
Are there any limits to what I can earn cashback rewards for?
My cashback rewards were not approved. Why would this happen?
I have made a purchase, why is my purchase not showing in my transaction history?
How do I redeem cashback rewards?
DIGITAL PREPAID MASTERCARD AND RETAILER GIFT CARDS
How will I get my Digital Prepaid Mastercard or Retailer Gift Card?
What happens if I do not activate the Digital Prepaid Mastercard or Retailer Gift Card as soon as I receive it? Is there a time limit?
Does my Digital Prepaid Mastercard or Retailer Gift Card expire?
If my transaction is greater than the amount on my card, can I pay the rest with cash or credit card?
Can I reload my Digital Prepaid Mastercard or Retailer Gift Card?
What happens if I have not used all the funds when my Digital Prepaid Mastercard or Retailer Gift Card expires?
RETAILERS
I’m experiencing an issue on the retailer’s website. What should I do?
Will new retailers be added?
CONTACT & SUPPORT
How do I stay up to date with the Rewards Platform offers?
How do I get in touch if I have questions or need help?
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